Return / Replacement and Refund

Kapi Koffee offers its customers an ’Easy return policy’, only on Gifts & Accessories wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order. Please call our customer care no 7904145752 or email us at sales@kapikoffee.com mentioning your Order ID.

Please also take a photograph of the product and email us for reference. We will pick up the products next 2-4 business days where we have access. We will initiate the refund or replacement process if the product is received by us is unused and undamaged.

 Returns will not be accepted under the following conditions:

• Product is used or altered
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, or if original packaging is damaged
• If request is initiated after 3 business days of order delivery
• Free product provided by brand

 Please return the package to the delivery person in case the product/package is tampered with or damaged before delivery. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective please call our customer care no 7904145752 or email us at sales@kapikoffee.com mentioning your Order ID. Please take a photograph or video of the damaged/defective product and email us for reference. A refund or replacement will be issued to you at no additional cost for all valid complaints 

 Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 

 In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. 

 If your area pin code is not serviceable, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, we will reimburse the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via email at sales@kapikoffee.com. The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, amount and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

 You can send the return to the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.